Calls, WhatsApp and diary in a single queue, built to fit.
We can build a single reception queue to fit your practice, connected to the diary system you already use.
Day to day at reception
A clinic or any appointment-based service takes requests by phone, WhatsApp and email. At busy times calls get missed, and those calls may be bookings that go elsewhere. Reception switches between the diary, the phone and a mobile, without knowing who has already replied, and no-shows only become clear on the day.
Sound familiar?
Missed calls at the busiest times, which may be bookings going elsewhere.
Requests by WhatsApp, phone and email all mixed up, with no way of knowing who has already replied.
Reception juggles the diary, the landline and a mobile, and no-shows are only noticed on the day.
What we can build
A log of missed calls with call-back requests, so each one gets followed up.
WhatsApp messaging linked to bookings.
A connection to the diary system you already use, through an API.
A single queue for reception, with all requests on one screen.
Your phone number always stays with you. Elevate2AI is not a telecoms operator and never takes over your number.
What Elevate2AI can do for a clinic
Elevate2AI can build a single reception queue to fit, with missed calls, WhatsApp requests and the diary on one screen. We connect the queue through an API to the diary system the clinic already uses, when that system has an API. The phone number always stays with the clinic, because we are not a telecoms operator. We propose optional AI modules, such as alerts for no-shows and cancellations and timetable suggestions.
Where AI comes in (AI Pack, optional)
Alerts for no-shows and cancellations, risk alerts, automatic reports on demand and occupancy, timetable suggestions, and an assistant that suggests replies to the most common questions, reviewed by your team.
An example
For example, when a call goes unanswered, the queue logs it and creates a callback request so someone can follow it up. A booking request that comes in on WhatsApp shows up on the same screen, next to the diary.
Proof
We don't have a published case in this sector yet. We are choosing our first partners.
Frequently asked questions
No, Elevate2AI connects the queue through an API to the diary system the clinic already uses, when that system has an API. When it makes sense, the old system can make way for the new one.
Yes, the number always stays with the clinic, because Elevate2AI is not a telecoms operator.