Terms and legal information

These terms apply to the use of the website. They do not govern Elevate2AI's services or products: each service or product a client contracts is governed by the proposal and contract agreed in writing with that client.

The information on the website is general and is there to present Elevate2AI and its products. It is not a contractual offer. The products, features and examples described may change. Prices, timescales and conditions are only set in the written proposal.

We aim to keep the information accurate and up to date, but it may contain errors or be out of date.

PocketSphere is an AI assistant that answers questions about Elevate2AI and its products, based on the text of the website.

The replies are generated automatically and may contain errors or be incomplete. They are not professional, legal, tax, financial or security advice.

PocketSphere does not make commitments on behalf of Elevate2AI, including on prices, timescales or features. A commitment only exists once a person from our team has confirmed it in writing.

Do not share personal or confidential data in the chat. How the conversations are handled is described in our Privacy Policy.

The text, design, images and code of the website belong to Elevate2AI or to those who have authorised us to use them. The names and logos Elevate2AI, Sphere, SphereHub, PocketSphere, Orça Já and those of our other products are distinctive signs of Elevate2AI or of their respective owners.

You may browse the website and share links to its pages. You may not copy, reproduce, alter or distribute its content, in whole or in part, without Elevate2AI's written permission, except where the law allows it.

The website links to external websites. Some belong to third parties, such as WhatsApp and the Electronic Complaints Book (Livro de Reclamações Eletrónico). Others, such as Orça Já and PadelEye, are brands Elevate2AI works on, with their own websites and terms.

Each of those websites has its own terms and privacy policy. We are not responsible for the content or operation of third-party websites.

To the extent permitted by law, Elevate2AI is not liable for damage arising from the use of the website or the inability to use it, from decisions made on the basis of the information on the website or PocketSphere's replies, or from the content of third-party websites.

This limitation does not apply to damage caused intentionally or through gross negligence, and it does not exclude the rights the law grants to consumers.

How we handle personal data is described in our Privacy Policy. Our use of cookies is described in our Cookie Policy.

You can send us a complaint at info@elevate2ai.com. You can also use the Electronic Complaints Book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt (opens in a new tab).

In the event of a consumer dispute, the consumer may turn to an alternative dispute resolution entity under Portuguese Law no. 144/2015 of 8 September: the Lisbon Consumer Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa, CACCL), at www.centroarbitragemlisboa.pt (opens in a new tab), or the National Consumer Information and Arbitration Centre (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, CNIACC), at www.cniacc.pt (opens in a new tab). More information is available on the Consumer Portal at www.consumidor.gov.pt (opens in a new tab).

These terms are governed by Portuguese law. Disputes are settled by the Portuguese courts with jurisdiction under the law, without prejudice to the rules that protect consumers.